We're here to help you around the clock. Here's how to reach us.
By E-mail:
Whether you have an account already, or are thinking about opening one, you can direct comments and questions to:
sales@ingdirect.com
Please note: For your security, inquiries or specific questions involving personal account information must be directed to a Sales Associate by telephone.
By Mail:
New Accounts, Written Correspondence and Deposits:
ING DIRECT
P.O. Box 60
St. Cloud, MN 56302-0060
General Information:
ING DIRECT
ATTN: Sales
P.O. Box 60
St. Cloud, MN 56302-0060
By Phone:
For new customers, call 1-800-ING-DIRECT.
For existing Customers:
To speak to an ING DIRECT Sales Associate
(7 days a week, 8AM - 8PM)
call 1-888-ING-0727 or 302-255-3473
To access your account through our Interactive Phone Service
call 1-888-ING-7868
By Fax:
1-888-ING-3220 or 302-255-3990
Ombudsman:
If you have questions or complaints that have not been answered to your satisfaction, please contact our Ombudsman at:
By Mail:
The Ombudsman
ING DIRECT
1 South Orange Street
Wilmington, DE 19801
By E-mail:
ombudsman@ingdirect.com
Visit Us:
ING DIRECT Cafés
New York City
45 E. 49th Street (Between Madison and Park Avenues)
866-692-2233
Philadelphia
1636 Walnut Street (Corner of 17th and Walnut Streets)
215-731-1410
Los Angeles
11175 Santa Monica Blvd. (Corner of Santa Monica Blvd. and the 405 Fwy)
310-914-6555
Wilmington
802 Delaware Avenue
302-255-3750
Chicago
21 E. Chestnut Street
312-981-1236
Affiliate Program:
For information about our affiliate program, email
affiliate.manager@ingdirect.com.
Media Contact:
Cathy MacFarlane
Head of Corporate Relations
Tel: 302.255.3577
mediarelations@ingdirect.com
